These Terms and Conditions govern your use of the Jubali platform. Please read them carefully before registering or placing any bets. By creating a Jubali account, you confirm that you have read, understood, and agreed to everything set out below.
These are the six most important areas covered by Jubali's Terms and Conditions. Full details for each are in the sections below.
You must be at least 18 years old to register on Jubali. One account per person is permitted. Jubali reserves the right to verify your identity at any time and suspend accounts that do not meet eligibility requirements.
All deposits and withdrawals on Jubali must be made through the approved payment methods listed in your account. Jubali processes withdrawal requests promptly, subject to identity verification and bonus wagering requirements where applicable.
All bonuses offered by Jubali are subject to wagering requirements and time limits. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met. Jubali reserves the right to modify or withdraw any promotion at any time.
Fraudulent activity, collusion, use of automated software, and any attempt to manipulate game outcomes are strictly prohibited on Jubali. Accounts found engaging in prohibited activities will be suspended and balances may be forfeited.
Jubali is committed to responsible gaming. Players can set deposit limits, session timers, and self-exclusion periods at any time. Jubali may also impose limits on accounts showing signs of problem gambling behaviour.
You are responsible for keeping your Jubali login credentials secure. Do not share your password with anyone. Jubali will never ask for your password via email or chat. Report any suspected unauthorised access to support immediately.
Important: These Terms and Conditions form a legally binding agreement between you and Jubali. If you do not agree with any part of these terms, you must not use the Jubali platform. Continued use of Jubali after any update to these terms constitutes acceptance of the revised version.
Welcome to Jubali. These Terms and Conditions ("Terms") apply to all users of the Jubali platform, including the website at jubali.app, the Jubali mobile application, and all games and services offered through the platform. By accessing or using Jubali in any way, you confirm that you have read these Terms in full and agree to be bound by them.
Jubali is operated as an online gaming platform serving players in Bangladesh. The platform offers a range of games including Jackpot Fishing, Panda Dragon Boat, Ocean Phoenix, Monster Mine, Fisher Game, Genie's 3 Wishes, Butterfly Blossom, and additional titles that may be added from time to time. All games on Jubali are subject to these Terms as well as any game-specific rules published on the relevant game page.
These Terms should be read alongside Jubali's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Jubali. If there is any conflict between these Terms and a specific game rule or promotion rule, the more specific document will take precedence for that specific matter.
To register and use Jubali, you must meet all of the following eligibility requirements:
Jubali reserves the right to request identity verification documents at any stage of the registration process or at any point during your use of the platform. Failure to provide satisfactory verification documents may result in account suspension or closure. Jubali takes age verification seriously and will not permit underage players to access real-money games under any circumstances.
Each individual is permitted to hold only one Jubali account. If Jubali identifies that a player holds multiple accounts, all accounts may be suspended and any balances may be forfeited pending investigation. If you believe a duplicate account has been created in your name without your knowledge, contact Jubali support immediately.
When you register on Jubali, you are responsible for providing accurate, complete, and up-to-date information. You must notify Jubali promptly if any of your account details change, including your contact information or payment details.
You are solely responsible for maintaining the confidentiality of your Jubali account credentials, including your username and password. You must not share your login details with any other person. Jubali will never ask you for your password via email, live chat, or any other communication channel. If you receive any communication claiming to be from Jubali and requesting your password, treat it as fraudulent and report it to support immediately.
All activity that occurs on your Jubali account while you are logged in is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact Jubali support immediately and change your password. Jubali will investigate all reports of unauthorised access but cannot be held responsible for losses resulting from your failure to keep your credentials secure.
Jubali recommends using a strong, unique password for your account and enabling any additional security features available in your account settings. Do not use the same password for Jubali that you use for other online services.
Jubali accepts deposits through the payment methods listed in the cashier section of your account. Available payment methods may vary and are subject to change. All deposits must be made from a payment account that is registered in your own name. Jubali does not accept deposits from third-party payment accounts.
Minimum and maximum deposit amounts apply and are displayed in the cashier at the time of deposit. Jubali does not charge fees for deposits, but your payment provider may apply their own charges. Jubali is not responsible for any fees charged by third-party payment providers.
All deposits are processed in the currency supported by your account. Jubali is not responsible for any currency conversion fees or exchange rate differences applied by your payment provider. Deposits are generally credited to your Jubali account immediately upon confirmation from the payment provider, but processing times may vary depending on the payment method used.
You may request a withdrawal of your available balance at any time through the cashier section of your Jubali account. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Jubali reserves the right to request additional identity verification before processing any withdrawal request.
Withdrawal requests are typically processed within the timeframe displayed in the cashier at the time of your request. Processing times may vary depending on the payment method selected and the outcome of any verification checks required. Jubali aims to process all withdrawal requests as quickly as possible and will notify you if any delay is expected.
To avoid delays on your first withdrawal, Jubali recommends completing identity verification as soon as possible after registration. Verified accounts experience faster withdrawal processing times.
Jubali offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms published alongside each promotion, including wagering requirements, time limits, eligible games, and minimum deposit amounts. These promotion-specific terms form part of these overall Terms and Conditions.
Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering requirement for each bonus is stated clearly in the promotion terms. Jubali reserves the right to void any bonus and associated winnings if it determines that the bonus was claimed in a manner inconsistent with the promotion terms or these Terms.
All games available on Jubali use certified random number generator (RNG) technology that has been independently tested and verified. The RTP (Return to Player) percentage for each game is published on the relevant game page and represents the theoretical long-term return to players over a large number of game rounds.
Game outcomes on Jubali are determined entirely by the certified RNG and cannot be influenced by Jubali, the player, or any third party. In the event of a discrepancy between the result displayed on your screen and the result recorded on Jubali's servers, the server record will be treated as the definitive result.
Jubali reserves the right to void any game round or bet that it reasonably believes was affected by a technical error, software malfunction, or any other factor that may have compromised the integrity of the game outcome. In such cases, the affected stake will be returned to the player's account. Jubali will not be liable for any losses arising from technical errors beyond the return of the original stake.
The following activities are strictly prohibited on the Jubali platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate.
Jubali actively monitors all accounts for signs of prohibited activity. If you suspect another player is engaging in prohibited behaviour, please report it to Jubali support. All reports are treated confidentially.
Jubali is committed to providing a safe and responsible gaming environment for all players. Gaming should be an enjoyable form of entertainment, and Jubali takes its duty of care to players seriously. The platform provides a range of tools to help players manage their gaming activity, all of which are accessible directly from your account settings.
Available responsible gaming tools on Jubali include deposit limits, session time reminders, cooling-off periods, and self-exclusion. Deposit limits can be set to daily, weekly, or monthly amounts and take effect immediately. Reductions to deposit limits are applied immediately, while increases are subject to a mandatory cooling-off period before taking effect.
Self-exclusion is available for periods ranging from a minimum of 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to log in to your Jubali account, and Jubali will take reasonable steps to ensure you do not receive promotional communications. If you wish to self-exclude, contact Jubali support or use the self-exclusion tool in your account settings.
For more detailed information about Jubali's responsible gaming programme and available support resources, please visit the Responsible Gaming page.
Jubali reserves the right to suspend or close any account at any time, with or without prior notice, if it has reasonable grounds to believe that the account holder has breached these Terms, engaged in prohibited activity, or poses a risk to the integrity of the platform or the safety of other players.
If your account is suspended pending investigation, Jubali will notify you as soon as reasonably practicable and will aim to complete its investigation within a reasonable timeframe. During a suspension, you will not be able to access your account, place bets, or make withdrawals. If the investigation concludes that no breach occurred, your account will be reinstated and any withheld funds will be released.
You may also request the closure of your own Jubali account at any time by contacting support. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements. Bonus balances that have not met the applicable wagering requirements will be forfeited upon account closure.
All content on the Jubali platform, including but not limited to game graphics, software, logos, text, images, audio, and the overall design and layout of the platform, is the intellectual property of Jubali or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Jubali platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Jubali platform without prior written permission from Jubali.
The Jubali name, logo, and all associated branding are trademarks of Jubali. You may not use any Jubali trademark or branding in any way that could cause confusion, imply endorsement, or damage the reputation of Jubali without express written consent.
To the fullest extent permitted by applicable law, Jubali's total liability to you for any claim arising out of or in connection with your use of the platform shall be limited to the amount of real-money funds held in your Jubali account at the time the claim arises.
Jubali shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Jubali platform, even if Jubali has been advised of the possibility of such damages.
Jubali does not guarantee that the platform will be available at all times or that it will be free from errors, interruptions, or security vulnerabilities. While Jubali takes all reasonable steps to maintain platform availability and security, it cannot be held liable for losses arising from circumstances beyond its reasonable control, including but not limited to internet outages, payment provider failures, or force majeure events.
Jubali collects and processes personal data in accordance with its Privacy Policy, which is available at jubali.app/privacy-policy. By registering on Jubali, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Jubali will not sell your personal data to third parties. Data may be shared with trusted service providers who assist in the operation of the platform, including payment processors and identity verification services, strictly for the purposes of providing the Jubali service. All data sharing is conducted in accordance with applicable data protection law.
Jubali retains your personal data for as long as your account is active and for the period required by applicable law following account closure. You have the right to request access to, correction of, or deletion of your personal data, subject to Jubali's legal obligations. To exercise these rights, contact Jubali support.
Jubali reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, Jubali will make reasonable efforts to notify registered players via email or an in-platform notification.
Your continued use of the Jubali platform after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes to these Terms, you must stop using the Jubali platform and may request account closure by contacting support.
It is your responsibility to review these Terms periodically to stay informed of any updates. Jubali recommends checking this page whenever you receive a notification about a Terms update.
If you have any questions about these Terms and Conditions, or if you need assistance with your Jubali account, the support team is available 24 hours a day, 7 days a week. Jubali's support team can be reached through the live chat feature available on the platform or by email.
For responsible gaming support, account verification queries, payment issues, or any other matter relating to your use of Jubali, please contact the support team as soon as possible. Jubali aims to respond to all support requests promptly and to resolve issues to the player's satisfaction wherever possible.
Support Email: [email protected] — Available 24/7 for all account, payment, and responsible gaming enquiries.
Now that you've read the Terms and Conditions, you know exactly what to expect from Jubali. Fair games, transparent rules, fast payouts, and a team that genuinely looks after its players.
18+ only. Please play responsibly. See our Responsible Gaming page for support tools.