Your privacy is not an afterthought at Jubali — it is built into how the platform works. This Privacy Policy explains exactly what data Jubali collects, why it is collected, how it is used, and what rights you have over your own information.
These are the core privacy commitments Jubali makes to every player. Full details are in the policy sections below.
All data transmitted between your device and Jubali's servers is encrypted using industry-standard TLS protocols. Your personal information and payment details are never sent in plain text across any network.
Jubali does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate and improve the Jubali platform and to comply with legal obligations.
Jubali gives you meaningful control over your personal data. You can request access to your data, ask for corrections, or request deletion at any time by contacting the Jubali support team.
Jubali only collects the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and meet legal requirements. No unnecessary data is collected or retained.
Personal data stored by Jubali is held on secure servers with access controls, regular security audits, and monitoring systems in place. Only authorised personnel with a legitimate need can access player data.
Jubali does not keep your data indefinitely. Personal data is retained only for as long as your account is active and for the period required by applicable law after account closure. After that, it is securely deleted.
Jubali respects your data rights. Here is a summary of what you can request at any time by contacting the support team.
You can request a copy of all personal data Jubali holds about you at any time. Jubali will provide this within a reasonable timeframe.
If any personal data Jubali holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
You can request deletion of your personal data, subject to Jubali's legal obligations to retain certain records.
In certain circumstances, you can ask Jubali to restrict how your personal data is processed while a query is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You have the right to object to certain types of data processing, including direct marketing communications from Jubali.
Your privacy matters. This Privacy Policy explains how Jubali collects and handles your personal data. By using the Jubali platform, you confirm that you have read and understood this policy. If you have any questions, contact the Jubali support team at any time.
This Privacy Policy applies to all users of the Jubali platform, including the website at jubali. app, the Jubali mobile application, and all associated services. Jubali is committed to protecting the privacy of every player and handling personal data with transparency, care, and respect.
When you register on Jubali, place bets, make deposits or withdrawals, or simply browse the platform, certain personal data is collected. This policy explains what that data is, why it is collected, how it is used, and how long it is kept. It also explains the rights you have over your own data and how to exercise them.
Jubali operates in compliance with applicable data protection laws. This policy is reviewed and updated regularly to reflect changes in the law, changes in how Jubali operates, and feedback from players. The "Last updated" date at the top of this page always reflects the most recent version.
Jubali collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site or app, and occasionally from third-party verification services. The categories of data collected include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, verification documents |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | Payment method details, transaction history | Cashier, payment processor |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact Jubali support |
Jubali does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations. Where sensitive data is collected for responsible gaming purposes, it is handled with additional care and strict access controls.
Jubali uses the personal data it collects for specific, legitimate purposes. Data is never used in ways that are incompatible with the purpose for which it was originally collected. The main purposes for which Jubali uses your personal data are:
Jubali uses automated systems to monitor account activity for signs of problem gambling and prohibited behaviour. These systems help Jubali fulfil its duty of care to players and maintain the integrity of the platform. Decisions that significantly affect your account are always reviewed by a human member of the Jubali team.
Jubali processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Jubali does not sell your personal data to any third party. However, in order to operate the platform and meet its legal obligations, Jubali may share your data with the following categories of trusted third parties:
All third parties with whom Jubali shares personal data are required to handle that data in accordance with applicable data protection law and are not permitted to use it for any purpose other than the specific purpose for which it was shared.
Jubali uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help Jubali recognise you, remember your preferences, and understand how you use the platform.
The types of cookies used by Jubali include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Jubali platform. Jubali does not use third-party advertising cookies or share cookie data with advertising networks.
Jubali takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
While Jubali takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jubali will notify you and the relevant authorities as required by applicable law, without undue delay.
Jubali retains your personal data for as long as your account is active and for the period required by applicable law following account closure. The specific retention periods that apply depend on the type of data and the legal basis for retaining it.
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you. Jubali reviews its data retention practices regularly to ensure that data is not kept for longer than necessary.
You have a number of rights over the personal data that Jubali holds about you. These rights are summarised in the cards above and described in more detail here. To exercise any of these rights, contact the Jubali support team. Jubali will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling your request in most circumstances.
Please note that some rights are subject to limitations. For example, Jubali cannot delete data that it is legally required to retain. Where a request cannot be fulfilled in full, Jubali will explain the reason and fulfil as much of the request as possible.
The Jubali platform is strictly for adults aged 18 and over. Jubali does not knowingly collect personal data from anyone under the age of 18. If Jubali discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you believe that a minor has registered on Jubali or that Jubali has inadvertently collected data from a minor, please contact the support team immediately. Jubali takes underage access extremely seriously and has age verification processes in place to prevent it.
Jubali may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. These communications are only sent where you have opted in to receive them during registration or through your account settings.
You can opt out of marketing communications at any time by updating your preferences in your account settings or by clicking the unsubscribe link in any marketing email. Opting out of marketing communications will not affect essential account communications such as deposit confirmations, withdrawal notifications, or security alerts.
If you are currently self-excluded from Jubali, you will not receive any marketing communications for the duration of your exclusion period. Jubali takes this obligation seriously and has systems in place to enforce it.
Jubali reviews and updates this Privacy Policy periodically to reflect changes in applicable law, changes in how the platform operates, and improvements to privacy practices. When significant changes are made, Jubali will notify registered players via email or an in-platform notification.
The updated policy will always be published on this page with a revised "Last updated" date. Your continued use of the Jubali platform after any update to this policy constitutes your acknowledgement of the revised version. Jubali recommends reviewing this page periodically to stay informed of how your data is handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jubali handles your personal data, the support team is available 24 hours a day, 7 days a week. Jubali takes all privacy queries seriously and will respond promptly.
You can also use the contact details below to submit a formal data rights request, report a suspected data breach, or raise a complaint about how your data has been handled.
Privacy Contact: [email protected] — Available 24/7 for all privacy, data rights, and account enquiries.
Now you know exactly how Jubali handles your data. Register today and enjoy a gaming experience built on transparency, security, and genuine respect for your privacy.
18+ only. Please play responsibly. See our Responsible Gaming page for support tools.